Cancellation & refund policy

Cancellations

You can cancel an order before it has been dispatched. Email orders@indooutfitdiary.in with your order reference (the IOD- number on your confirmation) and we'll cancel it and refund any payment in full. Once an order has shipped, it can no longer be cancelled, but you may still raise a return after delivery.

Refund eligibility

• Order cancelled before dispatch — full refund.
• Approved return or exchange under our 7-day returns policy — refund of the item value.
• Item that arrives damaged, defective, or different from what was ordered — full refund or free replacement, your choice.

Refund timeline & method

Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or UPI provider, it may take a few additional days for the amount to reflect in your account. We'll confirm by email once the refund has been initiated.

Non-refundable items

• Custom-stitched garments (blouse stitching, alterations, made-to-measure pieces).
• Sale and clearance pieces marked "Final sale".
• Innerwear, accessories, and earrings (for hygiene reasons) — unless the item is faulty.

How to request a refund

Write to orders@indooutfitdiary.in with your order reference and, where relevant, a clear photo or unboxing video of the piece. We'll review and respond within one business day.